Terms and Conditions

Live Arrival Guarantee

-We offer a 100% live arrival guarantee even with carrier delays, but...

-You must accept/sign for package on first delivery attempt or LAG is Void.

-You must pick-up your order sent to a FedEx hub on the day it is delivered or LAG is Void.

-In the event of a DOA, we require any issues to be reported to us via email, phone, or Facebook messenger by 8pm on day of delivery.

-Photo or video of DOA's may be requested with a pin through the abdomen of the specimen, or to be sent back to us within 24 hours at the purchasers expense.

-At this point you will be offered a refund, a credit, or a replacement to be sent with a future order. If you are adamant about receiving a replacement right away, we may request half of the shipping cost to do so.

-Freebies are not covered under LAG but may be replaced with a future order if that freebie is still being offered.

Shipping

-We will not ship anything until contact has been made and both parties are on the same page.

-All orders will be shipped via FedEx overnight only.

-Daytime temperatures must be between 80f and 40f for home delivery, at our discretion.

-If daytime temperatures are above 80f or below 40f, orders must be shipped to a FedEx hub location for pick-up.

-Shipping days are Mondays for Tuesday delivery and Wednesday for Thursday delivery.

-All shipping charges are non-refundable.

Local Pick-ups

-Local pick-up times are Monday through Friday 8am-8pm, weekend availability upon request.

-Pick-up at one of the many exotic pet expos we attend.

-Please have orders in within 24 hours of the show you plan on attending to pick-up your order.

Company Policies

-Order minimum for shipped orders in $40.

-Listed sizes of animals are approximate. Refunds will not be issued for size discrepancies.

-We are not responsible for any injuries sustained by animals purchased.

-Due to the nature of these animals and husbandry required for them, we do not guarantee them past 24-48 hours.

-Cancellation of any orders will be subject to covering any and all fees incurred from canceling the order.

-Half of the cost of shipping may be requested for immediate replacements.

-If you have any other questions, please ask.

Freebies

-Limit 1 freebie per order and total must be at least $100 before shipping and after discounts to qualify.

Price Matching

-Find something on our site cheaper elsewhere? Send us a message with a link to the item and we will see what we can do.

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